Conflict at Work
Essential skills to manage conflict at work
Learn to deal with conflict in a constructive and measured way.
Conflict at Work is used by hundreds of organisations world wide including:
University of Southampton • Manchester Metropolitan University • University of Wolverhampton • Department of Immigration • AIM NSW • University of East Anglia • Brunel University • ICI • Bridgestone • Medicare • Queensland University • BOC Gases • Qantas and many more in all industry sectors.
Customer review
Coping with conflict can be very difficult for managers. This video has provided an easy to follow structure and clear skills to deal with those hard interpersonal situations.
Jacqueline Frances, Senior Manager, PHN Healthcare
Pricing
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Sample study guide
Key points
Using a proven 4 step strategy and 6 key skills, managers will learn how to:
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Recognise the symptoms of conflict
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Respond to anger and disarm aggression
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Uncover the core issues behind the conflict
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Read the signals behind the words
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Focus on the real issues
Training package includes:
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DVD - 23 minutes
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Guides and workbooks on CD
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Languages - DVD also available in Chinese
Flexible delivery formats
- DVD • Intranet delivery • University intranet
DVD
UK: £595 plus VAT. Australia: $895 plus GST.
Intranet delivery:
Annual licence UK: £995 plus VAT. Australia: $1495 plus GST.
Multiple DVDs:
UK Australia
2 copies - £895 (saves £295) 2 copies - $1250 (saves $540)
3 copies - £1150 (saves £635) 3 copies - $1885 (saves $800)
4 copies - £1495 (saves £885) 4 copies - $2100 (saves $1480)
5 copies - £1795 (saves £1180) 5 copies - $2400 (saves $2075)
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