A Quality Age
Introducing quality in residential aged care
An excellent resource to show that quality is about meeting or exceeding the residents' needs and preferences.
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View the sample study guide 
Key points
Introduces the key principles of quality through working examples from three aged care facilities.
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Customer focus
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Teams and teamwork
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Measurement
Training package includes:
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DVD - 20 minutes
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Guide on CD
Customer feedback
The video tells us, “Quality is more than rules and regulations; it is driven from inside the organisation.” Its clear message and practical examples give direction to aspiration for continuous improvement and is an excellent staff and management resource.
Maureen Lyster CEO Aged Care Australia
Flexible delivery formats
- DVD • Intranet delivery • University intranet
Pricing
UK: £295 plus VAT . Australia: $295 plus GST . Other countries: no tax
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